Regardless of the fact that the hosting service offered by the different companies seems the same, each provider has their own platform with its own tweaks and ways to perform specific tasks. In this case, an info-rich knowledge base would be exceptionally helpful both for people with little or no experience and for technically advanced individuals who will eventually learn how given tasks are done, but will waste some time in the process. The purpose of such a knowledge base is to make the hosting service fast and easy to use, sparing users time and efforts. The result is more content clients, since they can swiftly find the information they are searching for, and considerably less work for the help desk support staff representatives, because typically the majority of the enquiries and problems that clients have are already listed in the knowledge base. In case the articles themselves are written well and encompass more things, you will be able to find out more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have bought your very first cloud hosting account from our company or have transferred your site over to us, you’ll become used to our services and our custom Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared an exhaustive online knowledge base where you can find all the information that you’ll ever need – both general info regarding the hosting service as a whole and more specific info about the different features that you can use and the complications that you may come across. The articles themselves are available in two locations. The whole article collection is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each Control Panel section too. You can become aware of how to do practically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include step-by-step guides, so you won’t ever get puzzled on account of an ambiguous text. Needless to say, in case you have a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our client care staff representatives 24/7/365.