24/7 Customer Support in Cloud Hosting
Our cloud hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make an order or you are a current client and you have any kind of question or some problem, you are able to contact us any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any matters which require more time to research and deal with. Unlike a number of other web hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, so whatever the trouble is, it will be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we offer include 24/7 support via several means of communication and with a one-hour max response time warranty. In case you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have worldwide or you can use our live chat support and speak with a live agent. For strictly technical issues which require the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to track a certain problem. The answer time for them rarely is more than half an hour, so you can forget all about having to wait for an entire day in order to get assistance. Our support service is available for any kind of server-related issues, including the pre-installed software. In the event that you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we provide for all of the plans.