Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any particular time with only a few clicks of the mouse, without needing to sign out of your web hosting account. The ticketing system features a quick-search field, so you can track down any ticket that you have already posted, in case you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to tackle a specific issue before you actually post a ticket. The ticket response time is maximum sixty minutes, which suggests that you can obtain timely assistance whenever you need one and in case our technical support team suggests that you should do something in your hosting account, you can do it instantly without needing to sign out of the Control Panel.