If you ever face a problem with your site and are unable to solve it yourself, ask the web hosting company’s help desk support staff to help you bring the site back online. A timely resolution would be the most optimal scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you’re dealing with a hosting reseller. Even if the problem can be easily resolved, your website may not function properly or may not be accessible whatsoever for a long stretch of time, so you may lose prospective clients as it’s highly unlikely that anybody will be inclined to come back to a site that’s inoperational. With this in mind, you need to make certain not only that you can get in touch with your hosting company, but also that they can respond and help you in a well-timed manner. If a software app update does not go as planned or if you erase something unintentionally, for example, the website must be fixed swiftly in order to prevent elongated downtime.
One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our cloud hosting and you have a question or bump into some challenge, you can get in touch with us 24x7 by opening a tech support ticket or by writing an e-mail and we’ll make certain that you have an answer in no more than 1 hour. If the issue can be resolved, we’ll do it before we reply to you, while if there’s something that you need to do on your end, we will give you all the required info – what workable solutions to try, what settings to check, and so on. Typically, you will obtain a response within less than half an hour, which suggests that waiting for hours or even for more than 1 day to obtain help is something impossible. Our sixty-minute reply time guarantee is valid for any inquiry that you may have – technical, billing or general.