A 99.9% Server Uptime
The chief advantage of developing your very own cloud hosting platform is that you don’t have to worry about compatibility – you design a specific set of software applications in such a manner as to be compatible with a given set of hardware parts. The outcome is something even more solid and reliable, because there are less potential chances of failure. We have built our cloud hosting platform using tried and tested hardware elements in addition to a strongly customized version of SELinux in an attempt to create a totally secure home for all your sites.
For this reason, with each of our cloud hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is essential to also set up your own network infrastructure. This is why we set up a custom–configured internal network in each one of our data center facilities. Relying on enterprise–level Juniper routers and switches, our internal network allows for eye–poppingly fast data transmission rates and is also fully redundant.
Hence, you will enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, no matter which web hosting package you’ve picked.
A 30–Day Money–Back Guarantee
While we have done just about everything to lessen all potential risks with our cloud hosting plans and although our company provides first–class client support, there are situations when the customer is simply not pleased with what we offer. Or he needs to move to a more powerful web hosting solution, such as a VPS server or a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, we will give you a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you probably know how annoying this can be, especially if your web site is on the line. That’s why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here and they will get back to you in under one hour. And the best part is that their average support ticket response time is well under 20 minutes!