Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response guarantee for each trouble ticket or e–mail that you send to our help desk staff. We will rapidly reply to all typical enquiries and forward right away the case to our system administrators if further assistance is required. If you take advantage of the Optional Admin Services package, we will complete any of the included services at a time that has been agreed upon preliminary.
A Top–Class Help Desk Service
- We’ll be available to you 24/7 to reply to any inquiries that you may have connected with our Control Panel and any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need support tackling server administration procedures, order our Optional Admin Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and rebooting services, plus installation and troubleshooting services.
An Easy–to–Navigate Help Area
We have provided our Control Panel with a circumstantial knowledgebase, which features elaborate explanations of its features and functionalities. Additionally, we have made detailed video tutorials that will further teach you how to perform a certain task or solve a frequently experienced problem. The educational articles and the tutorial video clips are easily accessible from each section of the Control Panel via the Help and Videos buttons in the upper right corner.